Customer Service

Once you’ve logged into your account via Mangold Online, go to “Transfers.” There you’ll find clear instructions and payment options on the right-hand side, where you can choose to either pay via our Bankgiro account or via Swish.

Once you’ve logged into your Mangold Online account, click on “Transfers” and then on “Withdrawals.” You’ll find clear instructions on how to make a withdrawal on the right side of the screen.

The withdrawal will be credited to the pre-registered account within 1–3 business days.

There are no limits on how much cash you can withdraw or deposit

To change the bank accounts you’ve registered in Mangold Online, select “Transfers” from the left-hand menu. On that page, you can then choose to remove a linked bank account or add a new one.

You cannot withdraw funds from your insurance policy on your own. If you want to withdraw funds, contact your insurance company or financial advisor and request a withdrawal.

For withdrawals and discretionary management, please contact your advisor regarding withdrawals, and we at Mangold will assist you with the process.

• Click “Log In”, then select “Log In with Mobile BankID.” A QR code will appear on the screen.
• Open the BankID app on your mobile phone.
• Tap the QR code icon to open the scanner.
• Scan the QR code displayed on your screen. Make sure the entire code fits within the scanner window. If needed, move your phone closer to or farther from the screen, and consider increasing your screen brightness for easier scanning.
• Enter your BankID security code and tap “Authenticate” to complete the login.

If you have power of attorney for the company’s securities account(s), you can easily view the company’s securities account using your own login. Click on the “Overview” feature, which will take you to a page called “Account Overview.” Then look under “My Securities Accounts” and select the company’s securities account.

You can access all your notes in Mangold Online through the account overview and select the desired account. Then go to “Transactions” and click on the transaction you’re looking for. Click on “Contract notes,” and you can then download the respective note as a PDF file.

In Mangold Online, select the “Reports” option from the menu on the left. Here you’ll find monthly reports as well as annual reports. If you’d like reports for specific dates, please contact customerservice@mangold.se

To transfer your shares, you must log in to Mangold Online:
https://mo.mangold.se/
Once you’re logged in, click “Contact Us” on the left and describe your transfer request.

We need the following information:

– Which shares (ISIN code or name)

– Number of shares

– To which bank/account

– Whether there is a change of beneficiary (NCBO/CBO).
 
If you do not want to log in to Mangold Online, you can follow the instructions on our website:
https://mangold.se/flytta-innehav/

You can easily place a mutual fund order by logging in to Mangold Online. Go to “Market Overview” in the left-hand menu, then select “Mutual Funds.” Once there, search for the fund you want to trade and specify the volume and price.

It is not possible to transfer holdings between an ISK account and a regular brokerage account. The only option is to sell the holdings in the ISK account and then repurchase them in the regular brokerage account.

If you would like to transfer your holdings to Mangold, please email us at customerservice@mangold.se, specifying which holdings you would like to transfer and the amount, and we will send a request to transfer the securities to the other institution.

If you would like to transfer your holdings from Mangold to another institution, please contact the receiving institution and also submit a securities transfer request to us.

To open a securities account in Mangold Online, select “Overview” from the left-hand menu, which will take you to the Account Overview. Next, select the option labeled “Open Account” and then “Unsecured Account.” Sign in using Mobile BankID.

If you do not have BankID, contact your advisor or customer service.

To open a corporate portfolio, you need to fill out a form available via this link: Signering Mangold Fondkommission AB – (assently.com) (Opens in a new tab)

Please send any additional documents to customerservice@mangold.se: registration certificate and annual report.

If you do not have BankID, contact your advisor or customer service.

Existing customer: Under “Account Overview” in Mangold Online, there is a button on the right-hand side labeled “Open a Custody Account.” Select “ISK” and sign the agreement using Mobile BankID.

Not a customer: If you are not already a customer of Mangold Fondkommission, you can easily become a customer and open an ISK via Mangold Online (Opens in a new tab). Select the “Become a Customer” option, then choose “Individual.” You will now see the options “Investment Savings Account” or “Securities Account”; select “Investment Savings Account.” Then verify your identity using Mobile BankID.

It is possible to open a securities account on its own without having to open an ISK account. However, it is not possible to have only an ISK account. This is because unlisted securities cannot be held in an ISK account. If a security were to become unlisted, you must have a securities account to which you can transfer the security.

Please contact customer service when closing your account. To contact customer service via Mangold Online, select the “Contact Us” option in the left-hand menu.

Or call us at: 08-503 01 550 or email us at: customerservice@mangold.se

A new share offering (also called a rights issue or share issue) is when a company offers existing shareholders and/or the general public the opportunity to subscribe for newly issued shares. The shares are often offered at a discount to the current market price to encourage participation and help the company raise capital.

Companies conduct new share offerings for various reasons, including:

• With or Without Pre-emptive Rights
  With pre-emptive rights: Existing shareholders receive subscription rights, allowing them to purchase new shares before they are offered to other investors.
  Without pre-emptive rights: Investors apply for shares that remain after shareholders with pre-emptive rights have exercised their rights.
• Record Date: The date on which you must be registered as a shareholder to receive subscription rights and participate in the offering with pre-emptive rights.
• Subscription Rights (TR) – Subscription rights (Swedish: Teckningsrätter, TR) are securities allocated to existing shareholders that give them the right to subscribe for new shares on preferential terms. Subscription rights are often traded on the stock exchange during the trading period.
• Unit Rights (UR) – Unit rights (Swedish: Uniträtter, UR) function similarly to subscription rights but are used in offerings where investors subscribe for units rather than individual shares. A unit may consist of shares combined with other securities, such as warrants.
• Paid Subscribed Share (BTA) – A Paid Subscribed Share (Swedish: Betald Tecknad Aktie, BTA) is a temporary security issued after you subscribe for new shares. Once the share issue has been registered with the Swedish Companies Registration Office, the BTA is automatically converted into ordinary shares. A BTA represents one share.
• Paid Subscribed Unit (BTU) – A Paid Subscribed Unit (Swedish: Betald Tecknad Unit, BTU) works like a BTA but represents an entire unit, which may consist of multiple securities—for example, two shares and one warrant. The BTU is automatically converted into the underlying securities once the issue has been registered.
• Subscription Period – The period during which investors can subscribe for the new shares or units. This typically lasts around two weeks (10 business days).
• Trading Period – The period during which subscription rights (TR) or unit rights (UR) can be bought and sold on the stock exchange. Trading usually begins when the subscription period starts and ends two to three business days before the subscription period closes.
• Conversion – After the share issue has been completed and registered with the Swedish Companies Registration Office, BTAs or BTUs are automatically converted into ordinary shares (and any accompanying securities). This process typically takes 2–4 weeks, depending on how quickly the registration is completed.

Personal data is any information that can be directly or indirectly linked to a living person. This can include anything from a social security number, name, and address to information such as an IP address, account number, or recorded calls. What matters is that the information can be linked to you as an individual.

The processing of personal data refers to an action or a combination of actions involving personal data. Processing may include the collection, storage, use, access, or deletion of personal data. Mangold’s processing of your personal data will always comply with current data protection principles, including that it is carried out in a lawful, fair, transparent, and appropriate manner and as securely as possible..

Mangold is the data controller. Mangold also has a data protection officer who, in this role, is independent of the company and will work to ensure compliance with regulations. If you would like information about what personal data Mangold processes about you, you may request this in writing by sending a letter to the address below. You may also contact this address if you have any questions or wish to request the correction of inaccurate or misleading information:

Mangold Fondkommission AB

Attn: GDPR P.O.

Box 55691

102 15 Stockholm, Sweden

Mangold is committed to protecting your privacy and has clear internal guidelines on how personal data should be processed and protected. Mangold takes the necessary security measures—both technical and organizational—to ensure that your personal data is protected against destruction, unauthorized disclosure, unauthorized access, loss, or alteration.

We process your personal data only when necessary and with a legal basis. The most common reasons we process your data are to prepare, administer, and document agreements; verify identity; protect legal interests; or comply with other legal obligations, such as anti-money laundering and accounting laws. Obtaining your consent may also serve as the basis for the processing of personal data.

At this time, it is not possible to change your email address through Mangold Online.

Please contact Mangold Online customer service by clicking “Contact Us” in the left-hand menu.

You can find all the forms on our website: Mangold Blanketter (Opens in a new tab)

You can find the price list on our website: Mangolds prislista (Opens in a new tab)

A power of attorney authorizes one person to act on behalf of another. If you wish to manage the investments held in someone else’s account, a valid power of attorney is required.

Mangold offers two types of powers of attorney:

• Trading Power of Attorney – Allows the authorized person to view account holdings and transaction history, as well as buy and sell securities on behalf of the account holder.
• Viewing Power of Attorney – Allows the authorized person to view account holdings and transaction history but does not permit trading or any other transactions.

To establish a power of attorney, all relevant parties must complete the appropriate form and sign it using BankID.

If you do not have BankID, please contact our Customer Service team for assistance.

The required forms are available on the Mangold FK website: Mangold FK- Blanketter (fullmakter) (Opens in a new tab)

In Mangold Online, select the “Reports” option from the menu on the left. Here you’ll find monthly reports as well as annual reports. If you’d like reports for specific dates, please contact customerservice@mangold.se

Under the Swedish Money Laundering Act, Mangold FK is required to collect and maintain information about our customers and the origin and purpose of their financial activities. As part of this process, we ask all customers to complete a series of Know Your Customer (KYC) questions.

Providing this information is a legal requirement. If you choose not to answer the KYC questions, we will unfortunately be unable to provide our services.

To comply with applicable regulations, we must also ensure that the information we hold about our customers remains accurate and up to date. This means we may periodically ask you to review and update your customer information.

If you are a new customer, you must complete the KYC questionnaire when opening your account.

To view the KYC documents for a legal entity in Mangold Online, you first need to switch from your personal view to the company’s view.

Select the “My Documents” tab.

In the upper-right corner of the page, click “Other Accounts.”

Select “View Documents” for the legal entity whose documents you want to access.

The documents for legal entities should now appear.

If you are unable to see the legal entity or its documents, please contact Mangold Customer Service for assistance.

First, click the “Overview” tab in Mangold Online: 

There are three tabs under “My Accounts”:

Under “Insurance,” you’ll find your endowment insurance policies, 

Under “Pensions,” you’ll find your occupational pension

You are welcome to request an adviser through Mangold Online by visiting the Contact Us section. Simply let us know what you would like assistance or advice with, and include your preferred phone number or email address so that one of our advisers can get in touch with you.

For more information about our advisory services, please visit the Advisory Services section of our website:  Mangold FK- Info gällande rådgivare (Opens in a new tab)