{"id":2373,"date":"2021-09-13T08:23:23","date_gmt":"2021-09-13T06:23:23","guid":{"rendered":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/"},"modified":"2024-02-23T07:23:49","modified_gmt":"2024-02-23T06:23:49","slug":"claims-and-complaints","status":"publish","type":"page","link":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/","title":{"rendered":"Claims and complaints"},"content":{"rendered":"\n\n<div class=\"wp-block-cover\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-blue-background-color has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2000\" height=\"1250\" class=\"wp-block-cover__image-background wp-image-2374\" alt=\"Claims and complaints\" src=\"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg\" style=\"object-position:50% 81%\" data-object-fit=\"cover\" data-object-position=\"50% 81%\" srcset=\"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg 2000w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-450x281.jpg 450w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-768x480.jpg 768w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-900x563.jpg 900w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-1536x960.jpg 1536w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-120x75.jpg 120w, https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1-1200x750.jpg 1200w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-group top-section-inner is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-claims-and-complaints\">Claims and complaints<\/h1>\n\n\n\n<p class=\"has-white-color has-text-color has-medium-font-size wp-block-paragraph\">At Mangold, we are constantly working to expand our services. Therefore, it is important that you contact us and express your views if you, as a customer, were to be dissatisfied.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n\t<div class=\"wp-block-dbyh-menu\" >\n\t\t<div class=\"ct_menu\">\n\t\t\t\n\t\t\t\t<button type=\"button\" class=\"reset-btn-style toggle-ct-menu\">Menu\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" height=\"1em\" viewBox=\"0 0 320 512\">\n\t\t\t\t\t<path d=\"M137.4 374.6c12.5 12.5 32.8 12.5 45.3 0l128-128c9.2-9.2 11.9-22.9 6.9-34.9s-16.6-19.8-29.6-19.8L32 192c-12.9 0-24.6 7.8-29.6 19.8s-2.2 25.7 6.9 34.9l128 128z\" \/>\n\t\t\t\t<\/svg>\n\t\t\t<\/button>\n\t\t\t\n\t\t\t<ul class=\"ct_menu__holder has-layout-horizontal\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<li id=\"29\" class=\"ct_menu__holder--menu-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/mangold.se\/en\/contact-us\/\" class=\"is-current-page\">\n\t\t\t\t\t\t\tContact us\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<li id=\"2373\" class=\"ct_menu__holder--menu-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/\" class=\"is-current-page\">\n\t\t\t\t\t\t\tClaims and complaints\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<li id=\"2273\" class=\"ct_menu__holder--menu-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/mangold.se\/en\/contact-us\/privacy-policy-and-cookies\/\" class=\"\">\n\t\t\t\t\t\t\tPrivacy policy and cookies\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t<li id=\"2381\" class=\"ct_menu__holder--menu-item\">\n\t\t\t\t\t\t<a href=\"https:\/\/mangold.se\/en\/contact-us\/gdpr\/\" class=\"\">\n\t\t\t\t\t\t\tGDPR\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<div style=\"height:16px;--mobile-res:16px;--tablet-res:16px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns layout-75-0 is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\">\n<p class=\"wp-block-paragraph\">Please make initial contact with your adviser or the department within Mangold that has dealt of your case. If you are not satisfied with the answer you receive, you may then contact Mangold&#8217;s Complaints Manager, who will investigate and re-examine the case.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Describe your case in writing, including what you think has gone wrong and who has dealt with your case. Please also detail any claims or actions you wish Mangold to take.<\/p>\n\n\n\n<div style=\"height:25px;--mobile-res:25px;--tablet-res:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-complaints-shall-be-addressed-to\">Complaints shall be addressed to:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Mangold Fondkommission AB<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">F.A.O.: Complaints Manager<br>P.O. Box 55691<br>102 15 Stockholm<br>Sweden<\/p>\n\n\n\n<div style=\"height:25px;--mobile-res:25px;--tablet-res:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Mangold endeavours to handle complaint cases quickly, efficiently and diligently. You, as a customer, will receive a written response within ten working days. If the investigation requires more time, you will be informed about the handling of the complaint and when a decision in the case can be expected.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you wish to discuss a complaint case with someone outside Mangold, you can contact the Swedish Consumers\u2019 Banking and Finance Bureau, Consumers&#8217; Insurance Bureau, or the Consumers\u2019 Guidance in your municipality for free advice. You may also have a complaint examined by an outsider by contacting the Swedish General Complaints Board and the general court.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px;--mobile-res:40px;--tablet-res:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":2374,"parent":29,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2373","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Claims and complaints - Mangold Fondkommission AB<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Claims and complaints - Mangold Fondkommission AB\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/\" \/>\n<meta property=\"og:site_name\" content=\"Mangold Fondkommission AB\" \/>\n<meta property=\"article:modified_time\" content=\"2024-02-23T06:23:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2000\" \/>\n\t<meta property=\"og:image:height\" content=\"1250\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/\",\"url\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/\",\"name\":\"Claims and complaints - Mangold Fondkommission AB\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/mangold.se\\\/en\\\/wp-media\\\/sites\\\/3\\\/2021\\\/09\\\/reklamation-och-klagomal-1.jpg\",\"datePublished\":\"2021-09-13T06:23:23+00:00\",\"dateModified\":\"2024-02-23T06:23:49+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/#breadcrumb\"},\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-GB\",\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/#primaryimage\",\"url\":\"https:\\\/\\\/mangold.se\\\/en\\\/wp-media\\\/sites\\\/3\\\/2021\\\/09\\\/reklamation-och-klagomal-1.jpg\",\"contentUrl\":\"https:\\\/\\\/mangold.se\\\/en\\\/wp-media\\\/sites\\\/3\\\/2021\\\/09\\\/reklamation-och-klagomal-1.jpg\",\"width\":2000,\"height\":1250,\"caption\":\"Claims and complaints\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/claims-and-complaints\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Contact us\",\"item\":\"https:\\\/\\\/mangold.se\\\/en\\\/contact-us\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Claims and complaints\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mangold.se\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/mangold.se\\\/en\\\/\",\"name\":\"Mangold Fondkommission AB\",\"description\":\"D\u00e4r dina investeringar v\u00e4xer!\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mangold.se\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-GB\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Claims and complaints - Mangold Fondkommission AB","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/","og_locale":"en_GB","og_type":"article","og_title":"Claims and complaints - Mangold Fondkommission AB","og_url":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/","og_site_name":"Mangold Fondkommission AB","article_modified_time":"2024-02-23T06:23:49+00:00","og_image":[{"width":2000,"height":1250,"url":"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/","url":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/","name":"Claims and complaints - Mangold Fondkommission AB","isPartOf":{"@id":"https:\/\/mangold.se\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/#primaryimage"},"image":{"@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/#primaryimage"},"thumbnailUrl":"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg","datePublished":"2021-09-13T06:23:23+00:00","dateModified":"2024-02-23T06:23:49+00:00","breadcrumb":{"@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/#primaryimage","url":"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg","contentUrl":"https:\/\/mangold.se\/en\/wp-media\/sites\/3\/2021\/09\/reklamation-och-klagomal-1.jpg","width":2000,"height":1250,"caption":"Claims and complaints"},{"@type":"BreadcrumbList","@id":"https:\/\/mangold.se\/en\/contact-us\/claims-and-complaints\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Contact us","item":"https:\/\/mangold.se\/en\/contact-us\/"},{"@type":"ListItem","position":2,"name":"Claims and complaints"}]},{"@type":"WebSite","@id":"https:\/\/mangold.se\/en\/#website","url":"https:\/\/mangold.se\/en\/","name":"Mangold Fondkommission AB","description":"D\u00e4r dina investeringar v\u00e4xer!","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mangold.se\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"}]}},"_links":{"self":[{"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/pages\/2373","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/comments?post=2373"}],"version-history":[{"count":0,"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/pages\/2373\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/pages\/29"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/media\/2374"}],"wp:attachment":[{"href":"https:\/\/mangold.se\/en\/wp-json\/wp\/v2\/media?parent=2373"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}